🇬🇧 We're based in Hampshire, UK 🇬🇧
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from stones4gardens.co.uk (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Information collected: We collect certain personal information from our customers, including name, email address, phone number, town/city, county/region, postcode, country, date of birth, gender, external ID, and browsing behavior on our website using technologies such as cookies and the Facebook Pixel.
Use of information: We use the personal information we collect to fulfill orders, provide customer support, and send marketing communications. We may also use this information for advertising purposes, including retargeting through Facebook ads. By using our website, you consent to the use of your personal information for these purposes.
Facebook Pixel: We have installed the Facebook Pixel on our website, which collects data on our website visitors for advertising purposes. This allows us to measure the effectiveness of our Facebook ads, optimize our targeting, and retarget customers with relevant ads. The Facebook Pixel also allows us to track certain events, such as when a customer makes a purchase on our website.
Automatic advanced matching: We have enabled the "Turn on automatic advanced matching" feature in our Facebook ads, which allows Facebook to match customer data, such as email addresses or phone numbers, with Facebook user accounts for retargeting purposes. This feature helps us provide more relevant ads to our customers and improve the effectiveness of our advertising campaigns.
Opt-out: If you do not wish to have your data used for retargeting purposes or would like to adjust your ad preferences on Facebook, you can do so by visiting your Facebook ad settings. You may also opt-out of cookies and other tracking technologies used on our website by adjusting your browser settings. Please note that disabling cookies may limit your ability to use certain features of our website.
If you have any questions or concerns about our privacy policy, you can contact us at sales@stones4gardens.co.uk or mac@stones4gardens.co.uk, or reach out to us through our live chat feature on our website.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 16.
Other Policies
Refund Policy: https://stones4gardens.co.uk/policies/refund-policy
Shipping Policy: https://stones4gardens.co.uk/policies/shipping-policy
Our Catalog
Browse our catalog at https://stones4gardens.co.uk/collections/products
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sales@stones4gardens.co.uk or by mail using the details provided below:
Stones4Gardens
6 The Old Dairy Mews, Chineham, RG24 8BF
VAT: 352215529 Company Number (CRN): 12713708